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ING Direct France Enters into New Outsourcing Relationship

Published 13 October 2010 | By FIS

New three-year outsourcing agreement to enhance resourcing flexibilities.

FIS™, one of the world's largest providers of banking and payments technology, announced on 14 Dec a new three-year outsourcing agreement to provide ING Direct France with extended outsourced application management services for the FIS Profile® core banking suite.

The service-level-based agreement includes maintenance, support and application development services, enabling ING Direct France to continue to benefit from Profile's robust functionality and real-time availability, while realising significant cost savings. Benefits include flexibility in resourcing and building upon Profile's ability to scale in support of new projects and migration of accounts.

"This new agreement strengthens an excellent relationship with FIS that we have enjoyed since 1999 and will enable us to gain further operating efficiencies in these tough economic times," said Elgoni Malik, IT director, ING Direct France.

"ING Direct is viewed by many industry analysts as the model for retail banks for the future. FIS has an extensive relationship with the organisation across many territories and we are proud to be at the heart of their growth strategy. FIS has more than 20 years of experience in outsourcing for some of the world's largest banking and financial institutions and this agreement with ING France underlines the continued validity of FIS' highly flexible delivery model," said Barry Dark, managing director, EMEA, FIS.