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Evaluation Application

By CyberTech

The CyberTech Evaluation Application is a value added quality and efficiency monitoring solution. The system combines call and screen recording with an evaluation function in a single integrated solution that can play a major role in improving customer service in call centres of any size.

The application complements the CyberTech platform, the first open and secure recording solution that is designed to use industry standard hardware and software. This best-in-breed technology is in use by the world's leading financial institutions, governmental and public safety organizations and call centres. By taking advantage of commercial off-the-shelf (COTS) hardware and customers' existing network storage devices, this future-proof solution for the capture, storage, retrieval and playback of voice, radio and data communications provides unsurpassed functionality while reducing an organisation's total cost of ownership.

Click here for more information (CyberTech Evaluation Application brochure).