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Call Recording

By Business Systems UK

Business Systems UK Ltd provides reliable high quality, high capacity digital voice, mobile, screen and VoIP recording for trading floors, brokers, retail banking, financial service providers and insurance companies. These solutions enable and support compliance adherence, transaction verification, dispute resolution, liability prevention, order confirmation, fact finding and quality monitoring.

Advantages of call recording systems from Business Systems:

  • Over 20 years experience in providing products and services into the financial sector
  • Integral understanding of FSA compliance and other legislation governing this sector
  • Expert voice recording engineers, regardless of telephony connecting to systems
  • Installation expertise and processes that deliver the most reliable recording solutions in the industry
  • Total cost of ownership - A strong support infrastructure ensuring maximum benefit can be extracted from any recording system

Key features for financial institutes:

  • A choice of recording solutions already used by many of the City's trading floors – NiceLog, NICE Perform, NiceCall Focus 3, Mirra Series, Verint, ASC and hosted voice recording
  • Ensuring the new FSA advisory regulations are met, Business Systems UK Ltd now provide secure mobile recording enabling recording of calls and texts into and out of mobile phones
  • Total Dealer Recording – Voice, screen and VOIP to ensure compliance and verify voice and electronic transactions
  • Browser based software for remote systems management and call retrieval
  • In built database - Quick and easy location of calls, searching by DNIS, trader name, or extension number
  • Highest levels of security via content analyser and emotion detector, enabling keyword search and alarm triggering on voice tones
  • Full compatibility with digital/analogue communication systems, computerised trader turret systems, PABXs, LANs, ACDs, databases and applications

For more information call 0800 458 2988 or email sales@businesssystemsuk.com